Cancellation & Modification Policy – Teexavi

Eligibility Window for Cancellations & Modifications

Customers may request to cancel or modify their order strictly within 2 hours of placing it.

Fees for Early Cancellation

If a cancellation is made within the 2-hour window, an administrative, processing, and transaction fee of 5% of the total order value will be deducted from the refund.

Procedure for Cancellation & Modification

To request a cancellation or modification, customers must send an email to [email protected] with their order number and details of the requested change. A Teexavi representative will confirm receipt and notify the customer once the cancellation or modification has been successfully processed.

Fees for Cancellations During Processing

If an order has already entered the processing phase, a cancellation fee of 35% of the total order value (including shipping costs) will be applied. This covers the operational and production costs incurred.

Restrictions on Modifications

Once an order has been shipped, modifications are no longer possible.

Acknowledgment of Terms

By placing an order, customers agree to and accept the terms outlined in this policy.

Customer Support

Email: [email protected]